Last updated: 9 November 2026
This policy explains how C&J Sparkle Cleaners Ltd (“we”, “us”) collects and uses your personal information when you visit cjsparklecleaners.co.uk or ask us for a quote.
Who we are
C&J Sparkle Cleaners Ltd is the data controller for the information described here. We are a company registered in England and Wales (company number 15227954).
- Address: 8 Church Walk, Chatteris PE16 6JD
- Email: cjsparklecleaners@gmail.com
- Phone: 07969 063437
What we collect
- Quote and contact requests: your first and last name, email address, phone number, postcode, the service you are interested in and any message you send us.
- Chat: if you use the chat assistant on our website, the messages you type.
- Phone, WhatsApp and email: anything you tell us when you contact us directly.
- Website usage: information about how you use the site, such as pages visited, device and browser type and approximate location, collected through cookies if you agree to them.
How we use it
- To reply to your enquiry, prepare a quote and arrange your cleaning (legal basis: steps taken at your request before entering into a contract, and performance of that contract).
- To run and improve our website, keep it secure and stop spam (legal basis: our legitimate interests).
- To understand how visitors use our website through analytics cookies (legal basis: your consent).
- To keep records we are required to keep by law, such as accounting records (legal basis: legal obligation).
We do not sell your information and we do not use it for marketing unless you have asked us to.
Who we share it with
We only share your information with service providers who help us run our business, and only as much as they need:
- Bluehost, which hosts our website.
- Brevo, which delivers the emails sent from our website forms.
- Google, for email (Gmail), website analytics (Google Analytics) and fonts.
- Cloudflare, which protects our website and forms from spam and attacks.
- Anthropic, which provides the AI that powers our website chat assistant.
- Digital Eight Marketing Ltd, which manages our website and receives copies of website enquiries so it can make sure they are delivered.
Some of these providers may process data outside the UK. Where they do, they use safeguards approved under UK data protection law, such as standard contractual clauses or the UK Extension to the EU-US Data Privacy Framework.
Cookies
Our website uses essential cookies to work properly and, only if you accept them, analytics cookies to help us understand how the site is used. You can change your choice at any time using the cookie banner, or block cookies in your browser settings.
How long we keep it
We keep enquiry details for up to 2 years after our last contact with you. If you become a customer, we keep the records we need for accounting and tax for 6 years, as required by law.
Your rights
Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to ask for it to be transferred, and to withdraw your consent at any time. To use any of these rights, email cjsparklecleaners@gmail.com. We will reply within one month.
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.